Frequently Asked Questions
- What is Calling Card USA?
- How do I purchase Calling Card USA?
- What other charges are there?
- Do your rates ever change?
- Why are your mobile rates higher?
- Are there any minimum usage requirements?
- What is the billing increment?
- How quickly can I begin using the service after I purchase it?
- What payment options do you offer?
- How do you protect my credit card information?
- Is the voice quality good on International calls?
- Does Calling Card work with all carriers?
- Can I use Calling Card USA from anywhere in the world?
Service Questions:
- What is my Account/ PIN Number and where can I get it?
- My credit card has been declined - why?
- I am calling from my registered number but it is still asking for my account number - why?
- When I dial I cannot get through or get a busy signal?
- The rate on the website is not the same rate when I call - why?
- How do I recharge my account?
- What customer support do you have?
- How do I review my usage and charges?
- Can I authorize more than one phone to use Calling Card USA?
- What are your local access numbers?
- I have forgotten my account log-in information?
- Can I cancel my account?
Misc Questions:
General Answers:
| What is Calling Card USA? | Calling Card USA is an international calling service that allows you to place long distance and international calls at a fraction of the cost of some providers. Whether calling from your home phone, office phone or mobile phone, with Calling Card USA you can still place these calls at rates as low as 3 cents/ minute. |
| How do I purchase Calling Card USA? | To purchase, simply visit our sign up page It will take you no longer than 5 minutes to sign up and you can use the service right away! |
| What other charges are there? | Apart from the rate per minute to call your desired destination there are no other charges of any kind - which means there are:
You will only want to check with your current phone provider to make sure there are no charges to call our access number. |
| Do your rates ever change? | Our rates are available 24 hours a day and will not change based on the time of day you call - so you can call during the day or night and still get the same great rate! |
| Why are your mobile rates higher? | In most countries around the world, mobile phone users are not charged to recieve incoming calls. What this means is that it then falls on the person calling that mobile to pay the charges. This is known as "calling party pays". This is the reason why calling a mobile is more often than not more expensive than calling a landline - and unfortunately its the same with all calling cards! |
| Are there any minimum usage requirements? | No! There are no minimum usage requiresment on the service. Simpy use the service as often as you need and you like! |
| What is the billing increment? | All calls are billed per minute |
| How quickly can I use the service after I sign up? | After signing up for the service we ask that you confirm your account, please do this by clicking on your activation email and then your account is open and ready to use! You can be calling in a matter of minutes... |
| What payment options do you offer? | We currently offer payments by the three main credit card carriers which are Visa, Mastercard and American Express, and we now offer paypal payments. |
| How do you protect my credit card information? | The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or checking account information received is then encrypted a second time and stored on our secure billing servers. |
| Is the voice quality good on international calls? | Yes! We use only Tier 1 long-distance providers to provide our long-distance network. The telecommunications service in some foreign countries, is not quite as good as what we are accustomed to in the US, but the call quality for Calling Card calls should be no better or no worse than what you expect when you make a call to a particular state or country. |
| Does Calling Card USA work with all carriers? | Yes! Calling Card USA works with all local and cellular carriers. Simply register to use the Service and let your savings begin. |
| Can I use Calling Card USA from anywhere in the world? | NO! Calling Card USA is a calling card for those calling from the USA. If you need other options please see:
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Service Answers:
| What is my Account/ PIN Number and where can I get it? | When using our service, you can benefit from the PIN-less dialing feature by registering up to three phone numbers with us. When you call from one of these numbers, the system will recognize you and your account and allow you to call internationally at our great low rates. If you are not calling from one of these numbers, the system will ask for your "account number" which is a PIN number you will need to enter to access the service. |
| My credit card has been declined - why? | If your credit card has been declined it is most likely due to that fact that your billing address does not exactly match the address your credit card company has on file for you. If this happens please re-apply through our online form, making sure that all fields are exactly as your credit card company has on file for you and it should go through. |
| I am calling from my registered number but it is still asking for my account number - why? | If you are dialing from one of your registered numbers and you are still being asked for your Account/ PIN Number there could be a few reasons for this:
If you are still having problems, please contact our customer support team who will be more than happy to assist you |
| When I dial I cannot get through or get a busy signal? | There could be several reasons why you are getting this and they most commonly are:
If you visit the following website, it will help in making sure you have the right country calling code: |
| The rate on the website is not the same rate when I call - why? | There could be several reasons for this:
Please be sure to check out our full rate table which highlights all our rates - we do not have any other charges apart from the per minute rates listed. |
| How do I recharge my account? | To recharge your account all you need to do is log into your online account center. From there you will be able to either manually recharge your account or set up automatic recharge. |
| What customer support do you have? | We offer full 24 hour online customer support offering the following features:
To access this please visit: http://www.icallabroad.com/usa_calling_card/my_account.php We also offer full email customer support simply by visiting our contact page |
| How do I review my usage and charge? | To review your current usage and calling charges please visit your online account: |
| Can I authorize more than one phone to use this service? | Yes! You can register up to three phone on the Calling Card.com calling service. To do this simply log into your account and select "update phone numbers" |
| What are your local access numbers? | We only offer one toll free access number that should be free for everyone to call. You no longer need to worry about local access numbers to obtain lower calling rates and just have one access number. |
| I have forgotten my account log-in information | If you have forgotten your account log-in information you can use our password lookup feature to have this sent to you. Please visit the my account page to access this If you are still having trouble in accessing your account, please contact us |
| Can I cancel my account? | If you sign up for our service in error and contact us within 1 month of opening your account without using our service we will gladly issue a full refund and close your account - please contact us to get this done. You are also free to cancel your account at anytime, but please make sure to exchaust your balance first and then close your account either by logging into your account interface online or contacting us. We cannot provide refunds on accounts that have been used or are older than 1 month old. |
Misc Questions:
| How do I become a dealer or distributor? | If you are interested in offering Calling Card.com to your clients, please visit our agents/ affiliate center: |

